What happens when my Pay-Go plan ends?

When your Pay-Go time runs out, your devices simply go offline. Nothing is lost: your account, wallet balance and saved devices all stay. Activate a plan again and they're back online.

#Renew or add time

1. Join SkyPro Internet Pay-Go and sign in with your phone number and PIN.
2. Top up your wallet or load a voucher if you need to.
3. Choose a plan:
   • Your current plan: the time is added to the end of it, and your devices stay as they are.
   • A different plan: it replaces yours straight away. Time left on the old plan is not refunded.

#Get a warning before it ends

Add your email in your Pay-Go account and we'll send:

• one email shortly before your plan ends (a day ahead for a week-long plan, a few minutes ahead for an hour), and
• one when it has ended.

#Payment didn't go through?

• If you see Payment not completed, you haven't been charged twice. Try again.
• If you see Still waiting for your bank and you were debited, the money is added to your wallet as soon as the bank confirms.

Still need help? Message us on WhatsApp at +234 808 110 4449 with the phone number on your Pay-Go account.