Home & Business Broadband
Unlimited internet at your home or office: getting connected, plans, Wi-Fi and fixing problems. 35 articles
Getting connected
- How do I check if SkyPro Internet covers my address? Use the online coverage checker or the app to see if our broadband reaches your home or office.
- Broadband or eSIM – which one do I need? Broadband is internet for your home or office; eSIM is mobile data for your phone. Here's how to choose.
- Which broadband plan is right for me? All our plans are unlimited – they differ only in speed. Answer three questions to find the right one.
- How do I sign up for SkyPro Internet broadband? Check coverage, create an account, choose a plan and pay – then our team installs your service.
- What happens during installation? After you pay, our team contacts you to schedule installation, usually within 1–3 days, and sets up your receiver and router.
- Can I get SkyPro Internet for my business? Yes. We offer broadband for businesses as well as homes. Tell us what you need on WhatsApp.
- Your SkyPro Internet equipment explained What the box on the roof, the small adapter and the router each do – and which ones you should never touch.
Plans & renewals
- How to resubscribe after your plan has expired If your internet has stopped because your 30-day plan ran out, top up your wallet and tap Recharge to get back online.
- What plans do you offer and how much do they cost? Five unlimited broadband plans from 6 Mbps to 100 Mbps. Every plan runs for 30 days with no data caps.
- I paid but I'm still not connected What to check if you've paid but your internet hasn't come back, and what to send us if the payment isn't showing.
- How do I upgrade or downgrade my plan? Switch to a faster or cheaper plan any time with Change plan in the SkyPro Internet app or the client portal.
- How do I check how many days are left on my plan? The Home screen of the SkyPro Internet app shows your plan, whether you're online, and how many days are left.
- How to turn on auto-renewal Turn on Auto-renewal on the Home screen of the app so your plan renews from your wallet automatically and your internet never stops.
- Can I pause my subscription? Pausing isn't available at the moment, but your plan simply won't renew if auto-renewal is off and your wallet isn't topped up.
- Can I renew my plan before it expires? Yes. Top up your wallet and turn on auto-renewal so your plan renews the moment it ends, with no break in service.
- I'm moving house. Can I take my SkyPro Internet with me? Yes – we offer relocation for a small fee, as long as your new address is inside our coverage.
- How do I cancel my SkyPro Internet service? Contact us to cancel. Tell us why – many problems that make people want to leave can be fixed.
Wi-Fi & router
- How to change your Wi-Fi password Ask our support team to set a new Wi-Fi password for you. It only takes a message on WhatsApp.
- How to change your Wi-Fi name Ask our support team for a new Wi-Fi name. Every SkyPro Internet Wi-Fi name starts with "SkyPro Internet".
- I forgot my Wi-Fi password Find your Wi-Fi password on a phone or laptop that is already connected, or ask us to set a new one.
- How to connect a phone, laptop or TV to your Wi-Fi Join your SkyPro Internet Wi-Fi from any device in a few taps.
- My Wi-Fi is weak in some rooms Why Wi-Fi gets weaker far from the router, and what you can do to cover your whole home or office.
- 2.4 GHz vs 5 GHz Wi-Fi – which should I use? Your router sends Wi-Fi on two bands. Here's which one to pick for each device and room.
- Where to put your router for the best Wi-Fi Where your router sits matters more than which router it is. A few simple rules for strong Wi-Fi everywhere.
- I think someone is using my Wi-Fi What to do if you suspect a neighbour or stranger has your Wi-Fi password.
- Why you shouldn't change router settings or reset the router Your router is set up specially for your SkyPro Internet connection. Here's why a reset can take you offline and what to do instead.
Fix a problem
- My internet is not working Quick checks that fix most "no internet" problems in a few minutes, and what to do if they don't.
- My internet is slow Find out whether the problem is your connection or your Wi-Fi, and how to speed things up.
- How to run a speed test Measure your internet speed the fair way, so the result shows your real connection speed.
- My connection keeps dropping What to check when your internet cuts in and out, and what to tell our support team.
- Connected to Wi-Fi but no internet Your phone shows it's on the Wi-Fi, but nothing opens. Here's what that means and how to fix it.
- Only one device isn't working Everything else is online but one phone, laptop or TV won't connect. Quick fixes for that device.
- Power cuts and keeping your internet on with a UPS Why your internet goes off when the power does, and how a UPS keeps you online through short outages.
- Outages in my area What happens when many customers in one area lose internet at the same time, and how you'll be updated.
- How to report a fault The fastest way to get a problem fixed: where to message us and what to tell us.
Still need help?
Message us on WhatsApp about anything: internet, Wi-Fi, payments, eSIM, Pay-Go or calls. One number, 24/7.
WhatsApp · 24/7
+234 808 110 4449
One number for everything
In the app
Support tab
Live chat or call from the SkyPro Internet app
Email
info@skypro.ng
Documents and formal complaints