Outages in my area

Sometimes a problem affects many customers in one area at the same time. This is called an outage. When it happens, our team is already working on it.

#How to tell if it's an outage

• Your neighbours who use SkyPro Internet are offline too.
• Your plan is active and your equipment has power, but nothing works.
• Everything went off at the same time for several people.

#What to do

1. Check your plan is active in the SkyPro Internet app, so we know it isn't an expired plan.
2. Check your equipment has power (lights on the PoE adapter and router).
3. Contact us on WhatsApp at +234 808 110 4449. If there's a known outage, we'll tell you and log your account, so you're updated when service is back.
4. Leave your equipment plugged in and switched on. Your internet will come back on its own once the problem is fixed.

#When will it be fixed?

Our support team will share the latest update. We won't guess at a time; we'll tell you what we know and update you when it changes.

#Tell us what you notice

If you saw something that might be related, such as a storm, strong wind, or work on a nearby building or tower, let us know. It can help our team.

Still need help? Message us on WhatsApp: +234 808 110 4449.