SkyPro Internet Help Centre
Broadband · Fix a problem

How to report a fault

The fastest way to get a problem fixed: where to message us and what to tell us.

Updated 29 October 2026

If the quick checks haven't fixed your problem, message us on WhatsApp. Giving us the right details first time means we can fix it faster.

Where to report it

ChannelBest for
WhatsApp: +234 808 110 4449Any problem, any time
Support tab in the SkyPro Internet appLive chat or call from your phone

What to tell us

  1. Your name and the phone number or email on your account.
  2. The problem, in your own words. For example: "No internet on any device since last night."
  3. When it started.
  4. What you've tried: plan checked, lights on or off, restart done.
  5. Anything unusual: a storm, strong wind, a tree cut, a new building, or a power surge.
  6. The best time and way to reach you.

Tip

Copy this into your message: "Name: … Problem: … Since: … Checked plan: yes/no. Lights on: yes/no. Restarted: yes/no. Anything unusual: … Best contact time: …"

What happens next

  1. Our support team checks your connection remotely. Many problems are fixed this way, with no visit needed.
  2. If a visit is needed, our team arranges a technician and contacts you to agree a time.
  3. Real SkyPro Internet technicians come from a support request and carry SkyPro Internet ID. Not sure? Contact us to confirm before letting anyone in. See Fake technicians.

Important

We'll never ask for your password, card PIN or OTP code when you report a fault.

Still need help? Message us on WhatsApp: +234 808 110 4449.