How can we help?
Search 65 step-by-step answers about your SkyPro Internet service.
Browse by topic
Getting started
Coverage, signing up, installation and choosing the right service.
7 articles
Payments & renewals
Paying, topping up your wallet, resubscribing and auto-renewal.
8 articles
Wi-Fi & router
Wi-Fi name and password, better coverage and connecting devices.
9 articles
Fix a problem
No internet, slow speeds, drops and quick checks you can do.
9 articles
Plans & account
Plans and prices, changing plan, moving house and account changes.
8 articles
App & client portal
Using the SkyPro Internet app and portal, signing in and passwords.
6 articles
eSIM mobile data
Buying, installing and topping up a SkyPro Internet eSIM.
8 articles
Pay-Go Wi-Fi
Public SkyPro Internet Pay-Go Wi-Fi: getting online, vouchers and adding devices.
5 articles
Safety & scams
Official payment channels, fake staff, and keeping your account safe.
5 articles
Popular articles
All articles- Getting started How do I check if SkyPro Internet covers my address? Use the online coverage checker or the app to see if our broadband reaches your home or office.
- Getting started How do I sign up for SkyPro Internet broadband? Check coverage, create an account, choose a plan and pay – then our team installs your service.
- Payments & renewals How do I pay for my SkyPro Internet plan? Pay online in the SkyPro Internet app or client portal by debit card or bank transfer, processed securely through Paystack.
- Payments & renewals How to resubscribe after your plan has expired If your internet has stopped because your 30-day plan ran out, top up your wallet and tap Recharge to get back online.
- Wi-Fi & router How to change your Wi-Fi password Ask our Technical Support team to set a new Wi-Fi password for you. It only takes a message on WhatsApp.
- Fix a problem My internet is not working Quick checks that fix most "no internet" problems in a few minutes, and what to do if they don't.
- Fix a problem My internet is slow Find out whether the problem is your connection or your Wi-Fi, and how to speed things up.
- Plans & account How do I upgrade or downgrade my plan? Switch to a faster or cheaper plan any time with Change plan in the SkyPro Internet app or the client portal.
- Plans & account What plans do you offer and how much do they cost? Five unlimited broadband plans from 6 Mbps to 100 Mbps. Every plan runs for 30 days with no data caps.
- App & client portal How do I contact SkyPro Internet support? Chat or call us from the app's Support tab, or reach us on WhatsApp, phone or email – 24/7.
Still need help?
Our support team is available 24/7. Choose the line that matches your question.
Technical Support · WhatsApp
+234 916 913 4000
Internet down, slow internet, Wi-Fi and equipment
Sales & Finance · WhatsApp
+234 808 110 4449
New connections, plans, payments and billing
Call us · 24/7
0201 700 4600
Urgent help, 24/7
Email · Non-urgent
info@skypro.ng
Non-urgent questions, documents and formal complaints