SkyPro Internet Help Centre
Broadband · Fix a problem

My internet is slow

Find out whether the problem is your connection or your Wi-Fi, and how to speed things up.

Updated 29 October 2026

Every SkyPro Internet plan is truly unlimited, and we never slow you down for using a lot. When the internet feels slow, it's usually Wi-Fi, a busy network at home, or a fault we can check.

1. Test close to the router

  1. Stand 1–2 metres from the router, on the 5 GHz Wi-Fi if you have it.
  2. Pause downloads, updates and video on other devices.
  3. Run a speed test. See How to run a speed test.

You can also open the Usage tab in the SkyPro Internet app to see the live download and upload speed reaching your line.

2. Read the result

What you seeWhat it means
Fast near the router, slow in other roomsWi-Fi coverage. See Weak Wi-Fi in some rooms
Slow even near the routerPossibly a connection problem. Go to step 3
Fast sometimes, slow in the eveningMany people or devices using it at once. See below

3. Restart and test again

  1. Unplug the small box near the socket (the PoE adapter) and the router.
  2. Wait 30 seconds, then plug both back in.
  3. Wait 2–3 minutes and test again near the router.

Common reasons for slow speed

  • Distance and walls: Wi-Fi gets weaker far from the router.
  • The 2.4 GHz band: it's slower than 5 GHz. See 2.4 GHz vs 5 GHz.
  • Lots of devices at once: streaming on several TVs, video calls and big downloads all share your plan's speed.
  • Your plan: if your home has grown, a faster plan may suit you better. See Change your plan.

Good to know

Plan speeds are "up to" speeds: the maximum your line delivers. Speeds on Wi-Fi are usually a bit lower.

Still slow?

Message us on WhatsApp at +234 808 110 4449 with your speed test results (download, upload and ping), and say whether it's slow near the router too.

Still need help? Message us on WhatsApp: +234 808 110 4449.