SkyPro Internet Help Centre
Broadband · Fix a problem

My internet is not working

Quick checks that fix most "no internet" problems in a few minutes, and what to do if they don't.

Updated 29 October 2026

Work through these checks in order. Most problems are solved by step 1 or step 4.

1. Check your plan is active

Open the SkyPro Internet app and look at the Home screen.

  • Does it show 0 days left? Your plan has run out. Resubscribe and you'll be back online.
  • Does it say Online next to your plan? If not, keep going.

Many "no internet" problems are simply an expired plan.

2. Is it every device, or just one?

3. Check the lights

Look at the small box near the socket (the PoE adapter) and at the router.

  • No lights? It's a power problem. Is there electricity? Is the socket switched on? Is the plug pushed in fully? Try another socket. See Power cuts and UPS.
  • Lights on? Go to step 4.

4. Restart everything

  1. Unplug the PoE adapter (the small box) and the router from the socket.
  2. Wait 30 seconds.
  3. Plug both back in.
  4. Wait 2–3 minutes for everything to start up, then try again.

5. Still not working?

Message us on WhatsApp at +234 808 110 4449. Tell us:

  • When it stopped working
  • That you've checked your plan, the lights, and restarted (and what happened)
  • Anything unusual, such as a storm, strong wind or a tree cut near your home

This saves time, because our team can start checking your connection remotely straight away. Many problems are fixed without a visit.

Important

Please don't climb onto the roof, touch or turn the radio, open any equipment, swap cables or reset the router. These can make the problem worse or put you at risk.

Good to know

If many people in your area are offline at the same time, it may be an outage. See Outages in my area.

Still need help? Message us on WhatsApp: +234 808 110 4449.