SkyPro Internet Help Centre
Broadband · Plans & renewals

How do I upgrade or downgrade my plan?

Switch to a faster or cheaper plan any time with Change plan in the SkyPro Internet app or the client portal.

Updated 29 October 2026

You can switch to a faster or a cheaper plan at any time. You don't need to call us.

In the SkyPro Internet app

  1. Open the app and go to the Home tab.
  2. Make sure Broadband is selected at the top.
  3. Tap Change plan.
  4. Choose your new plan.
  5. Confirm.

Important

Changing plan starts the new plan straight away and resets your expiry date. Any unused days left on your current plan are not refunded or carried over. To get the most from what you've paid, change plan close to your renewal date.

Make sure your wallet has enough money for the new plan. If it doesn't, top up your wallet first.

In the client portal

  1. Sign in at customer.skyprointernet.com. See signing in to the portal.
  2. Choose the option to upgrade or downgrade your plan.
  3. Pick the new plan and confirm.

Good to know

Button names can change when the app is updated. If what you see doesn't match these steps, contact us and we'll guide you.

Should I upgrade?

Upgrading helps when everyone in the home is online at once, or you stream in 4K, game online or download large files. Compare speeds on the plans and prices page.

Before you upgrade because things feel slow, check the cause:

  • If the internet is fast near the router but slow in a far room, that's a Wi-Fi coverage problem. A faster plan won't fix it. See weak Wi-Fi in some rooms.
  • If it's slow everywhere, see slow internet.

Tip

Turn on auto-renewal so your new plan renews automatically from your wallet every 30 days.

Still need help? Message us on WhatsApp at +234 808 110 4449 and we'll walk you through it.