SkyPro Internet Help Centre
Broadband · Plans & renewals

How do I cancel my SkyPro Internet service?

Contact us to cancel. Tell us why – many problems that make people want to leave can be fixed.

Updated 29 October 2026

We're sorry to hear you're thinking of leaving. Before you cancel, tell us what's wrong. Many reasons customers want to leave can be fixed.

Common reasons, and what can help

ReasonWhat can help
Slow internetCheck if it's a Wi-Fi coverage issue. See slow internet and weak Wi-Fi in some rooms.
Connection keeps droppingOur support team can check your line remotely. See connection keeps dropping.
A billing problemOur team can look into it. See I paid but I'm not connected.
Moving houseYou may not need to cancel at all. See moving house.
Away for a whileTurn off auto-renewal instead. See can I pause my subscription?
Plan costs too muchYou can downgrade to a cheaper plan at any time.

How to cancel

  1. Message us on WhatsApp at +234 808 110 4449 or email info@skypro.ng.
  2. We'll confirm you're the account holder before making any change.
  3. Tell us the reason so we can note it. Your request is passed to a supervisor, who handles cancellations.

Stopping payments yourself

You're never charged automatically unless auto-renewal is on and your wallet has money in it. To make sure your plan doesn't renew, open the app, go to Home, and turn Auto-renewal off.

Refunds

Customers who aren't satisfied can request a refund, subject to SkyPro Internet's terms and conditions. See refunds.

Still need help? Message us on WhatsApp at +234 808 110 4449 – we're here 24/7.