SkyPro Internet Help Centre
Payments & wallet

How do I request a refund?

If you're not satisfied, you can request a refund. Requests are reviewed according to SkyPro Internet's terms and conditions.

Updated 29 October 2026

If the service hasn't met your expectations, you can ask for a refund. Every request is reviewed by our team according to SkyPro Internet's terms and conditions.

How to request a refund

Contact us through any official channel:

Include:

  1. Your name and the phone number or email on your account
  2. The payment(s) you'd like refunded: date, amount and reference if you have it
  3. Why you're asking for a refund

Our team will review your request and get back to you.

Good to know

For your security, we may ask you to confirm who you are before discussing your account. We will never ask for your password, card PIN or OTP code.

Before you ask: can we fix it?

If you're unhappy because the internet is slow or keeps dropping, tell us. Many problems can be fixed remotely. See Slow internet and Connection keeps dropping.

Charged twice or charged wrongly?

Message us on WhatsApp with the date, amount and reference of each payment, and our team will check it.

Still need help? Message us on WhatsApp: +234 808 110 4449.