I paid but I'm still not connected

Most of the time this happens because the money went into your wallet but the plan itself hasn't been renewed yet. Here's how to check.

#1. Check your wallet and plan

1. Open the SkyPro Internet app.
2. Tap Payments. Is your payment listed there?
3. Go to Home. Does your plan show days left, or 0 days left?

#2. If the payment is in your wallet but the plan shows 0 days left

Your wallet was funded, but the plan wasn't renewed. Tap Recharge on the Home screen and pay for your plan from the wallet.

#3. If the plan is active but nothing loads

Restart your equipment: unplug the small power box near the socket and the router, wait 30 seconds, plug both back in and wait 2–3 minutes. If it's still not working, follow No internet.

#4. If the payment isn't showing at all

Bank transfers can sometimes take a little time to reach your wallet. If it still isn't showing, message us on WhatsApp at +234 808 110 4449 with:

• The date and time you paid
• The amount
• How you paid (card or bank transfer)
• Any payment reference from your bank or Paystack

Our team checks every payment and will update your account once it's confirmed.

Still need help? Message us on WhatsApp: +234 808 110 4449.