SkyPro Internet Help Centre
Broadband · Plans & renewals

I'm moving house. Can I take my SkyPro Internet with me?

Yes – we offer relocation for a small fee, as long as your new address is inside our coverage.

Updated 29 October 2026

Your broadband works only at the address where it's installed, so you can't simply unplug it and take it with you. But we offer relocation to your new address for a small fee.

How to move your service

  1. Check coverage at your new address. Use the coverage checker with the exact location and height of the new building.
  2. Message us on WhatsApp at +234 808 110 4449. Tell us:
    • your current address
    • your new address (and coordinates, if you have them)
    • when you're moving
  3. We'll confirm the relocation fee and arranges a time to move your equipment.

Important

Please don't take down the outdoor radio or move the equipment yourself. Our team removes and reinstalls it so it's aligned properly at the new address.

If the new address isn't covered

We'll tell you honestly. Ask us to note your new address so we can contact you when coverage reaches it. In the meantime, a SkyPro Internet eSIM can keep you online on your phone.

Moving outside Abuja?

Broadband is currently available only in Abuja. An eSIM works across Nigeria and in 190+ countries.

Good to know

  • Moving house is not the same as cancelling. You keep your account, wallet and payment history.
  • Changing the address on your account is a security-sensitive change, so we'll confirm your identity first. See updating your contact details.

Still need help? Message us on WhatsApp at +234 808 110 4449.