How do I change the phone number or email on my account?

You can see your profile and settings under the Account tab in the SkyPro Internet app.

Changing the phone number, email address or account holder's name on your account is a security-sensitive change. A fraudster who changes these could take over your account. So we make these changes for you after checking who you are.

#How to request a change

1. Message us on WhatsApp at +234 808 110 4449, email info@skypro.ng, or through live chat on the Support tab in the app.
2. Tell us what you want to change.
3. We'll ask you for details to confirm you're the account holder. Please give them yourself – our staff won't read your details out and ask you to confirm them.
4. Once your identity is confirmed, we'll make the change.

#Someone else calling for you?

A family member or member of staff can get general help, like basic checks or how the app works. For changes to your account details, the account holder needs to contact us, or follow the steps our team gives for authorising someone.

#Your data rights

You can ask what personal data we hold about you and ask for it to be corrected. Contact us at info@skypro.ng.

#Related

• Moving house – changing your installation address
• Reset your password

Still need help? Message us on WhatsApp: +234 808 110 4449.