How to change your Wi-Fi password

Our support team changes Wi-Fi passwords for SkyPro Internet customers. This keeps your router set up correctly, so a small change doesn't cut off your internet by mistake.

#How to request a new password

1. Choose your new password. Make it at least 12 characters long (see the tips below).
2. Message us on WhatsApp: +234 808 110 4449. You can also use Support in the SkyPro Internet app.
3. Tell us who you are. Give the name and the phone number or email on your account so we can confirm you are the account holder.
4. Say what you want to change. For example: "Please change my Wi-Fi password." Our team will tell you the safest way to share the new password with them.
5. Reconnect your devices. Once the change is done, every phone, laptop and TV will lose the Wi-Fi. On each one, choose your Wi-Fi name again and type the new password.

#How to choose a good password

• At least 12 characters. Longer is safer.
• A short phrase is easy to remember and hard to guess, for example three unrelated words and a number.
• Don't use your phone number, your name, "12345678" or "password".
• Don't use the same password you use for email or banking.

#Want a new Wi-Fi name too?

We can change the name at the same time. See How to change your Wi-Fi name.

Still need help? Message us on WhatsApp: +234 808 110 4449.