I think someone is using my Wi-Fi

Your SkyPro Internet plan is unlimited, so you won't run out of data. But other people on your Wi-Fi can slow it down for you and can be a security risk.

#Signs someone else may be connected

• Your internet is slower than usual even when nobody at home is using it.
• The Usage tab in the SkyPro Internet app shows traffic at times when your devices are off.
• Someone you don't trust has had your password, such as a former tenant, staff member or visitor.

#What to do

1. Change your Wi-Fi password. This is the simplest and surest fix. When the password changes, every device is disconnected and only people with the new password can join. Message us on WhatsApp at +234 808 110 4449 and ask for a new password. See How to change your Wi-Fi password.
2. Choose a strong password: at least 12 characters, not your phone number or name.
3. Reconnect your own devices with the new password.
4. Share it carefully. Only give it to people you trust.

For more ways to keep your network safe, see Keep your Wi-Fi secure.

Still need help? Message us on WhatsApp: +234 808 110 4449.