What happens during installation?

After you pay, our team contacts you to schedule installation, usually within 1–3 days, and sets up your receiver and router.

Once your payment is confirmed, our installation team takes over. Here is what to expect.

When will I be installed?

Our installation team contacts you to schedule a time.
Installation is typically done within 1–3 days (24–72 hours) after payment.
The installation team sets the day and time with you, so please keep your phone close after paying.

Equipment	Where it goes	What it does
Outdoor receiver (radio)	On your roof, wall or a pole	Picks up our signal from the nearest base station
PoE adapter	Indoors, plugged into a wall socket	Powers the outdoor receiver through its cable
Router	Indoors, ideally in a central spot	Gives Wi-Fi to your whole home or office

All of this is included in your one-time installation fee. Read more in your equipment explained.

Check the technician's ID. Real SkyPro Internet technicians carry SkyPro Internet ID and come from a booked visit. If you're unsure, contact us to confirm before letting anyone in. See fake technicians.
Agree where the router goes. A central, open, raised spot gives the best Wi-Fi. See where to put your router.
Choose your Wi-Fi name and password. Every SkyPro Internet Wi-Fi name starts with "SkyPro Internet", followed by a name you choose, for example "SkyPro Internet Home".
Watch the speed test. The technician tests your connection and checks Wi-Fi in the rooms you use most.
Connect your main devices before the technician leaves.

Tip

Don't move the router into a cabinet or corner later, and never unplug the PoE adapter. Without power to it, your internet stops.

Still need help? If nobody has contacted you about installation, message us on WhatsApp at +234 808 110 4449.