SkyPro Internet Help Centre
Broadband · Getting connected

Your SkyPro Internet equipment explained

What the box on the roof, the small adapter and the router each do – and which ones you should never touch.

Updated 29 October 2026

SkyPro Internet brings internet to your home by radio, not by a cable in the ground. This is called fixed wireless. Knowing your equipment helps you describe problems quickly when you contact us.

How the internet reaches you

  1. Base station. Our radios on a tower or tall building serve your area.
  2. Wireless link. The base station and your outdoor radio talk through the air. They need a clear view of each other.
  3. Outdoor radio. A small box on your roof, wall or pole, pointed at the base station.
  4. PoE adapter. A small box indoors, plugged into a wall socket. It sends power up the cable to the outdoor radio.
  5. Router. Makes the Wi-Fi in your home and connects your phones, laptops and TVs.

What you might call each part

PartYou might call it
Outdoor radio"the antenna", "the thing on the roof", "the dish"
PoE adapter"the small box", "the adapter", "the charger"
Router"the modem", "the Wi-Fi", "the router"

Things to remember

  • No power, no internet. If the PoE adapter or router loses power, your internet stops. A UPS keeps them running through short outages. See power cuts and UPS.
  • The radio needs a clear view. A tree that has grown, a new building, or a radio that has been knocked can weaken your connection. Tell us if anything like this happens.
  • Wi-Fi is not the internet. Your Wi-Fi only covers your home. You can have strong Wi-Fi but no internet, or good internet but weak Wi-Fi in a far room.

Important

Please don't climb onto the roof, touch or turn the outdoor radio, open any equipment, swap cables between ports, or factory-reset the router. This can make problems worse or put you at risk. If any of this is needed, our team handles it.

Still need help? For equipment problems, message us on WhatsApp at +234 808 110 4449.