My eSIM isn't working

If your eSIM is installed but you have no data, work through these checks.

#1. Check you have data left

Open the SkyPro Internet app, switch to eSIM and look under My eSIMs. If you have no data or no days left, top up your eSIM.

#2. Check the eSIM line is turned on

In your phone's mobile or cellular settings, make sure the SkyPro Internet eSIM line is switched on.

#3. Check it's the line used for mobile data

On dual-SIM phones, set the SkyPro Internet eSIM as the line for mobile data. If your normal SIM is chosen, your phone will use that instead.

#4. Abroad? Turn on data roaming

When you're outside Nigeria, turn on data roaming for the eSIM line. See using your eSIM abroad.

#5. Restart your phone

Turn your phone off, wait a few seconds and turn it back on. You can also turn Airplane mode on, wait 10 seconds, and turn it off again.

#Still not working?

Message us on WhatsApp at +234 808 110 4449 and tell us:

• Your phone model
• The plan you bought and the country you're in
• What you see on your phone (for example "No service" or a screenshot of the error)

Still need help? Message us on WhatsApp: +234 808 110 4449, or tap Support in the app.