Calls aren't working

#Can't hear, or they can't hear you

1. Check that the SkyPro Internet app is allowed to use the microphone in your phone's settings.
2. Make sure you haven't pressed mute.
3. Try the speaker button, then switch it off again.

#Calls drop or the sound breaks up

Calls travel over the internet, so a weak connection affects them.

1. Move closer to your Wi-Fi router, or to a spot with stronger mobile data.
2. Stop large downloads or video streaming on the same connection during the call.
3. If you're on SkyPro Internet broadband and everything is slow, see slow internet.

#A call won't start

• "Busy" or "In a call": you or the other person are already on a call. You can be on one call at a time.
• A paid call won't start: calls to phones outside the app need a SkyPro Internet phone number and money in your wallet. Top up your wallet and try again.
• The person isn't on the network: free calls only reach people who use the app and have verified their number.

#Calls don't ring

See how to receive calls: check your internet, notifications, microphone permission, that you're signed in, and that the app is up to date.

#Still not working?

Message us and tell us:

1. Your phone model.
2. What happens when you call, or are called.
3. The number you were calling, and the time.

Still need help? Message us on WhatsApp: +234 808 110 4449.